Lost, Stolen, or Damaged PackagesUpdated 3 months ago

Lost, Stolen, or Damaged Packages

What We Cover: If your package is lost, stolen, or arrives damaged, we'll re-ship your order at no additional cost to you.

How to Report:

1. Contact us through our website, [email protected], or call.

2. Complete and submit an Affidavit of Loss

3. We'll send your replacement upon receipt of the affidavit

If a Second Package Arrives: If the original shipment is delivered after we've sent a replacement, you may either:

• Refuse the duplicate package

• Choose to purchase it

Need Help?

Email: [email protected]

Phone: (877) 338-0033 (Mon-Fri: 7am-7pm CST | Sat: 9am-5:30pm CST)

Chat: Message us by clicking the ‘Chat with us’ button on coremedscience.com